European Network of Cultural Centres (ENCC)

Privacy policy

We are committed to safeguarding the privacy of visitors and their personal data, which is why our website makes a very limited use of cookies.

This policy applies where we are acting as a data controller with respect to the personal data of visitors; in other words, where we determine the purposes and means of the processing of that personal data. In this policy, "we", "us" and "our" refer to the ENCC team.

How we use your personal data

  1. We may process your "usage data". Usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of use. The source of the usage data is Matomo Analytics, an open-source alternative to Google Analytics that protects your data and your privacy. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is consent.

  2. Our members have accounts on our website. We may process their account data. The account data include the name of the referent for the member organisation, their email address and phone number and the organisation's postal address. The source of the account data is the referent or their employer. The account data may be processed for the purposes of operating our website and activities, ensuring the security of our website, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

  3. We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent. 

  4. We may process the information that you provide to us for the purpose of subscribing to our email notifications and/or newsletter ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us (i.e. when you subscribe to our newsletter) and/or taking steps, at your request, to enter into such a contract.

  5. Please do not supply any other person's personal data to us, unless we prompt you to do so. 

Providing your personal data to others

  1. We may disclose your personal data to professional advisers insofar as reasonably necessary for the purposes of obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  2. This website uses Matomo Analytics as a web analytics service.

International transfers of your personal data

  1. The hosting facilities for our website are situated in Switzerland.

  2. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

 Retaining and deleting personal data

  1. Personal data that we process for any purposes shall not be kept for longer than is necessary for those purposes. It is not possible for us to specify in advance the periods for which your personal data will be retained. However, we will provide you with information on which data we retained and we will delete upon your request sent by e-mail to

  2. Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.


  1. We may update this policy from time to time by publishing a new version on our website.

  2. We will notify you of changes and updates to this policy by publishing a dedicated news piece on our website and an item in our newsletter.

Your rights

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

  • (a) the right to access;

  • (b) the right to rectification;

  • (c) the right to erasure;

  • (d) the right to restrict processing;

  • (e) the right to object to processing;

  • (f) the right to data portability;

  • (g) the right to complain to a supervisory authority;

  • (h) the right to withdraw consent.

  1. You have the right to confirmation as to whether or not we may process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing that the rights and freedoms of others are not affected, we will provide you with a copy of your personal data. 

  2. You have the right to have any inaccurate personal data about you rectified, taking into account the purposes of the processing, and to have any incomplete personal data about you completed.

  3. In some circumstances, you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions refer to when processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; for the establishment, exercise or defence of legal claims.

  4. In some circumstances, you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

  5. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

  6. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

  7. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

  8. To the extent that the legal basis for our processing of your personal data is consent or that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

  9. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

  10. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

  11. You may exercise any of your rights in relation to your personal data by contacting us via e-mail at

About cookies

  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

  2. Cookies may be either persistent cookies or session cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

  3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

This website only uses essential cookies. For the analysis of data on use, we employ Matomo Analytics, an open-source and privacy-friendly alternative to Google Analytics. This service allows us to access information about aggregate numbers of visitors, sources of traffic and resource downloads, all while avoiding the use of personal data (more on Matomo’s privacy policy can be found at here). We use this information to create annual reports about our website's use.


We make efforts to offer you a content of quality. We do it with the utmost care and keep it up to date through regular maintenance. However, we assume no responsibility for the content printing mistakes, errors and amendments excepted, or liability for any damage ensuing from using this website.


All content of this website, including images, is protected by copyright.

"(1) 'personal data' means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person". Article 4(1) of the GDPR.


This document was created by using and adapting a template from SEQ Legal (


The information contained in this website is for general information purposes only. Any reliance you place on such information is strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. This website links to other websites whose nature, content and availability are not under our control. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Our details

This website is owned and operated by the European Network of Cultural Centres (ENCC). The ENCC is a Belgian AISBL under registration number 0473 979 554 and our registered office is in Cellebroersstraat 16 B, 1000 Brussels, Belgium.

You can reach us:

(a)  by post, at the postal address given above;

(b)  by e-mail, at;